MY BITTER EXPERIENCE AT FIRST BANK OJODU

I received a mail from an aggrevied reader and a customer of First Bank,please check it out and I hope they respond to this mail: I went in to First Bank Ojodu at about 12.10pm on Thursday 29 August 2013 to lodge in cash of N15,000 to enable someone stranded in Ore withdraw and use it for an urgent purpose. I got to the bulk tellers on the ground floor where there was only one customer at that time, yet they directed me upstairs to meet any...

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CELEBRATING THE GAME CHANGERS AT CNBC ALL AFRICA BUSINESS AWARDS

Lagos stood still as the Johnnie Walker Blue Label CNBC Africa “All Africa Business Leaders Awards” West Africa was held at the Intercontinental Hotel Victoria Island, Lagos on Wednesday 28th August 2013. The event was marked by a large turnout of heavy weights in the business community and the presence of Governors Babatunde Raji Fashola and Rotimi Amaechi of Lagos and Rivers states respectively. Guest speaker was the Governor Central Bank...

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CONSUMER EXPERIENCE DRIVES NEW OMO MULTI ACTIVE VARIANT

In order to satisfy consumers,Unilever Nigeria has introduced new Omo Multi Active detergent formulation for stains removal in one easy step and a refreshing aroma with its new fragrance. The new variant, the company said, contains Max Clean particles, which penetrates deeper to tackle even the most stubborn stains, to deliver the best results. At an event held in Lagos, Unilever reinstates its commitment to innovation, and with this improvement...

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HOW YOU TREAT YOUR SMALLEST CUSTOMERS IS WHAT MATTERS

Small customers can become big customers. If you develop a reputation for being poor in follow-up, what incentive does your customer have to stay with you, especially once they start being courted by your competitors? Even if they always remain a small account, your follow-up with them is part of the quality of the service you provide. If you had to publicly share your follow-up record, would you be proud of how you have handled your small accounts?...

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NIGERIA 2013 WINE AND SPIRIT FAIR TO ATTRACT OVER 30 FOREIGN FIRMS

The Nigeria International Wine & Spirits Fair, a trade and consumer event that connects companies with opportunities, will open November 2013 with more than 30 exhibitors from over 14 countries taking part. The fair, now in its third edition, will be held at the External Ball Room and Extension of Federal Palace Hotel, Lagos. Exhibitors from Spain, South Africa, United States of America, Argentina, Chile, Italy and France are expected to feature...

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WHAT IS CUSTOMER LOYALTY?

Customer loyality is all about attracting the right customers,getting them to buy ,buy often,buy in larger quantites and even bring you more customers.However,that focus is not how you build customer loyalty.You build customer loyalty by: Giving your clients/customers the best of good customer service Keeping in touch with customers regularly and professionally Treating your team well so they can treat your customers well Showing that you care and remembering what they like and don't like You build it by rewarding them for chosing you over your...

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ENTERPRISE BANK SET TO SPONSOR 6 CUSTOMERS TO BRAZIL

As part of its quest to continually delight customers,Enterprise bank Limited at the weekend launched a beta life promo tagged Brazil 2014.This promo would enable 6 customers of the bank win an all expense paid trip to Brazil next year.The promo which will run from August 2013 to March 2014 provides opportunity for customers of the bank to have a feel of the football country. To qualify for the promo,customers of the bank are to open an SME account...

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GTB BEGINS ACCOUNT OPENING VIA FACEBOOK

Guaranty Trust Bank has said it has upgraded its social banking offering on Facebook to accommodate instant account opening. With this,customers would be able to open accounts and immediately get their account numbers while on Facebook without having to visit any GTB branch. Commenting on the new offering,the Managing Director ,Mr Segun Agbaje said the upgrade would make it convenient for people to commence banking relationships with the bank...

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SKYE BANK LAUNCHES CUSTOMER SERVICE CHARTER

Skye Bank Plc, has unveiled a customer charter designed to carter and meet customers needs.The Group Managing Director of the bank,Kehinde Durosinmi Etti described the charter as the banks contract with its customers to demonstrate its commitments to providing quality customer service through its people,process and systems. "This charter outline the type of service we aim to provide,how customers can contact us to give feedback especially on areas...

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IS THE CUSTOMER STILL KING IN NIGERIA?

According to Wikipedia, Customer service is the service provided to customers before ,during and after purchase of goods and services. Good customer service provides an experience that meets customers expectations. The customer service culture prevalent in Nigeria is appalling. From the public sector to the private sector, one only needs to see how apparent the disdain is for the very customers each sector is supposed to serve. The attitude...

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