Welcome to the Customer Service Week 2014! This is an annual event celebrated in the first full week in October in a number of countries
including Nigeria. It's a time to beam the spotlight on customer service issues
and appreciate those who serve customers. Ever since the International Customer
Service Association (ICSA) came up with the idea of a customer service week,
the celebration has gained acceptance across the globe. In 1992, the US
Congress formally recognized it as a national celebration.
Whilst many service companies in Nigeria have joined in the annual
event, this has not translated to so much improvement in their service
offerings. This notwithstanding, there are lots of reasons to celebrate the
service week in our country.
Here are five reasons on why your organisation should join in celebrating
the Customer Service Week:
·
To
boost morale, motivation and teamwork among all staff
·
To
reward front-line representatives.
·
To
raise company-wide awareness of the importance of customer service.
·
To
thank other departments for their support.
·
To
remind customers of your commitment to their satisfaction
Join the celebration; Have Fun.
Courtesy: customerservice9ja team
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