SEGUN AGBAJE IS 2013 AFRICAN BANKER OF THE YEAR

The Managing Director/Chief Executive Officer of Guaranty Trust Bank Plc, Segun Agbaje has been announced the 2013 Banker of the Year – Africa by the World Finance Banking Awards. In a statement, the bank said the World Finance Banker of the Year – Africa Award is conferred on outstanding bankers who have achieved the most with regards to innovation, profitability and sustainability of their organisation. It said the award also takes into recognition...

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VODAFONE HACKER ACCESSES 2 MILLION CUSTOMERS BANKING DATA

An intruder hacked into a Vodafone Group Plc (VOD) server in Germany, gaining access to 2 million customers’ personal details and banking information. A person with insider knowledge stole data including names, addresses, birth dates, and bank account information, the world’s second-biggest mobile-phone carrier said in a statement . The hacker had no access to credit-card information, passwords, PIN numbers or mobile-phone numbers, Vodafone said....

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HERTZ FLEET MANAGEMENT DEEPENS CUSTOMER SERVICE EXPERIENCE

The Hertz fleet management, a unit under C&I Leasing plc in a bid to enhance its customer delivery services and in celebration of its customers week will provide a weekend free chauffeur driven car service to two clients who emerged winners at the 2013 Edition of customer service week in Lagos. Ayodele Babatunde, country manager, Hertz fleet management said the idea behind the customer week which is in its third year was part of the company’s...

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5 PHRASES NOT TO USE IN THE CUSTOMER SERVICE BUSINESS

“Customer Service” is a term that too frequently is used as a catch-all for the experience received or given in today’s business world. But what customer service is to me may be different from what it is to you and what you expect, or tolerate. It’s strange that I mentioned tolerate since that is exactly what most of us have been doing when we are on the recieving-end of many service businesses. We wait in long lines because the business didn’t...

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WHY TELECOMS AND BANKS FAIL AT CUSTOMER SERVICE

The story is always the same whenever a new survey is released about customer service. Telcos, Banks and Utilities consistently top the list for complaints and customer dissatisfaction. The big question is, why? Most of these companies spend a lot of time and money in training and development, so what is causing this seemingly chronic problem? There are three primary reasons: 1. They're Big, Customers are Small From the minute you make the call...

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FORD LISTS NIGERIA AS STRATEGIC DESTINATION FOR BRAND DEVELOPMENT

FORD Motor Company has declared that Nigeria remained a key driver for the development of its brand products globally, just as it announced a 33 per cent sales increase in the country. Ford Motor’s Senior Manager, sub-Sahara Africa, (SSA), Eugene Prinsloo, made this disclosure at a media parley with the Ford management team to Nigeria, in Lagos. According to him, Nigeria was a very significant market in Ford’s sub-Sahara Africa region and accounted...

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UNIMER MOROCCO REVEALS NEW MARKETING COMMUNICATION STRATEGIES FOR TITUS SARDINES

At Sheraton Hotel and Towers Ikeja Lagos on Tuesday 27th August 2013, the brand owners of the Titus Sardines, worldwide; UNIMER Group, SA Morocco in conjunction with her biggest Distributors   on the west coast of Africa, unfolded plans for a new marketing campaign aimed at protecting consumers of the vintage quality Titus Brand canned sardines, as well as reassuring them that the brand is ever available and ever more affordable for...

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HOW TO DEAL WITH ANGRY CUSTOMERS

Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another. How you respond can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize your business again. Here are tips for coping with a tense situation and hopefully resolving it to everyone’s...

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