UBA INTRODUCES NEW E-COMMERCE PLATFORM

United Bank for Africa (UBA) Plc In partnership with Netplus Advisory Limited has introduced a new e-commerce platform called U-Mall. U-Mall is an online super mall where different retailers can get retail space, display and market their goods to different buyers, providing variety and competitive pricing for potential buyers. called U-Mall. The new U-Mall  allow several small business owners in different sectors of the economy open...

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WOW FACTORS THAT KEEP CUSTOMERS COMING BACK

The essential WOW factor is what separates great customer service from a mediocre one. And if you always wow your customers and prospects, they will be loyal customers for the long haul. Furthermore, they will turn into evangelists for your products/services, constantly referring prospective customers by raving about how you wow them. Find below the top 5 tips on how to wow your customers and keep them coming back: 1.Go the extra mile – Going...

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ACCESS BANK LAUNCHES CORPORATE INTERNET BANKING SOLUTION

Access Bank has introduced Nigeria’s first corporate internet banking solution with a variety of features optimised to address the traditional payment and cash management requirements of large corporate and other categories of businesses. Unveiled in Lagos Monday, the solution – Primus, is developed to address the complexity of daily business operations through effective management of payments, receivables, liquidity and supply chain. Primus is an intelligent banking solution with interactive capacity to help businesses forecast cash flow, optimise...

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WHAT NEXT AFTER CUSTOMER SERVICE WEEK?

Customer Service Week is that time of the year to recognize and appreciate the contributions of all of the people that deliver customer service.It is also a time to appreciate customers,now that 2013 Customer service week has ended,the big question is what next? But how much more effective and engaged could we be if we paid attention to our customer service pros all 52 weeks of the year. Customer service is not an easy job, speaking on the phone with customers can be very challenging and the people who do this for a career deserve our gratitude...

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BRIDGING CUSTOMER SERVICE GAPS USING THE SOCIAL MEDIA: TRANSCRIPT OF THE TWITTER HANGOUT IN CELEBRATION OF CS WEEK 2013

In celebration of 2013 Customer Service week, Customerservice9ja blog had a Twitter chat on "Bridging Customer Service Gaps Using The Social Media". The moderator of the discussion, which was strictly on Twitter was Social Media guru Nnodim Blessing @blcompere known for her passion in using Social Media as a tool for Social Change with Godson Ikiebey @ikiebey a Public Policy Researcher with the Knowledge Economy Group of the School of Media and Communication, Pan Atlantic University, as the discussant, with contributions from numerous twitter...

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CUSTOMER SERVICE TIPS THAT WILL MAKE THEM COME BACK

The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer. Keeping those individual customers in mind, here are some easy, down-home customer service tips to keep ’em coming back! 1. Remember there is no way that the quality of customer service can...

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MAKING THE CUSTOMER KING AGAIN

The customer, they say is king, but in Nigeria, customers can be likened to slaves, a reflection of the many years of poor service delivery they have endured in a country where fraud, deception and unwholesome business practices in the marketplace have been robbing them of their hard earned income and for which they are unable to get any satisfactory redress. The scenarios abound. Recently, social media was agog, with many Nigerian travellers...

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SOCIAL CUSTOMER SERVICE

It goes without saying that your attitude towards a social media crisis should be one of anticipation than denial.You know it’s just a matter of ‘when’ rather than ‘if’. One day something flares up but you are spared. The collective eyeballs of the social web are pulled elsewhere. Other times you remain in the crosshair and become a trending hashtag.There are just too many variables to anticipate the outcome. Maybe your organisation was stupid. Maybe it was a partner, an employee or a customer. Even a competitor. Could someone...

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5 REASONS TO CELEBRATE CUSTOMER SERVICE WEEK

The Customer Service Week (CSW) is here! You probably know that the first full week in October is celebrated as the Customer Service Week in a number of countries. It's a time to beam the spotlight on customer service issues and appreciate those who serve customers. Ever since the International Customer Service Association (ICSA) came up with the idea of a customer service week, the celebration has gained acceptance across the globe. In 1992, the...

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VITAFOAM AWARDED BEST FOAM MARKETING COMPANY OF THE YEAR

Amidst challenging market realities and harsh business environment in Nigeria, Vitafoam, manufacturer and distributor of flexible, rigid foam and other fibre products, has stood out among its peers in the art and science of marketing of products. The company got the recognition of the National Institute of Marketing of Nigeria (NIMN), which at the weekend, awarded it the best foam marketing company of the year and a commendation as a trailblazer in the manufacturing and distribution of foam and allied products. Rotimi Adeyeye, NIMN’s chairman...

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HOW WELL DO YOU YOU TREAT YOUR INTERNAL SERVICE CUSTOMERS?

As the world marks Customer Service week beginning from Oct 7th to October 11th,here is a useful tip on how well you treat your internal customers: The concept of internal customer service may be just as important, if not even more so, than general customer service.  So much of what drives the customer experience is what is happening on the inside of an organization.  It’s the company’s culture that creates and ultimately defines the customer service experience. So here is an interesting concept:What if your internal customers had...

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NEVER BLAME THE CUSTOMER(TIPS ON CUSTOMER SERVICE)

When things go wrong, most companies' kneejerk reaction is to look for someone to blame. If you're BP, you blame the contractor for a big oil spill in the Gulf. Other times, you might blame another employee. The blame game is never a good idea. Customers don't want to hear it. What they want is for your company to step up to the plate, take responsibility, and resolve whatever issue they're having. But the blame game becomes an especially horrific idea when companies decide to blame the customer. In the past couple of weeks alone, we've seen two...

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ETISALAT REITERATES COMMITMENT TO YOUTH EMPOWERMENT

Etisalat Nigeria has restated its commitment to continually encourage and empower Nigerian youth as it storms Moshood Abiola Polytechnic (MAPOLY), Abeokuta, Ogun State, with its all-round development and empowerment initiative known as Cliqfest.Etisalat’s Cliqfest is a youth oriented programme that is celebrated in various universities across Nigeria, and features a seminar, novelty matches, raffle draw and musical concert featuring top Nigerian music acts.Commenting on the passion of the company to keep empowering the Nigerian youth, Elvis Ogiemwanye,...

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RECKITT BENCKISER ALIGNS WITH MEDICAL EXPERTS ON CONSUMER AWARENESS

Gaviscon, the heartburn and indigestion solution health brand from the stable of Reckitt Benckiser, has aligned with medical experts on how to raise consumer awareness for the prevention and management of heartburn and indigestion health conditions in Nigeria. To this end, Gaviscon’s two separate interactive medical and scientific stakeholder events during which experts from across Nigeria, Ghana and Turkey converged on Lagos to educate consumers...

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