This is wishing all our numerous readers and followers a merry Christmas and a New Year of customer service revolution in Nigeri...
Tuesday, 24 December 2013
Thursday, 12 December 2013
JUMIA.COM.NG PLEASE REFUND MY MONEY
On the 2nd of December 2013, I ordered for one piece of Samsung Active Tab 3 from Jumia.com.ng. I immediately got a confirmation mail both from Jumia.com.mg and from GlobalPay that the transaction was successful. It was then time to wait and according to their delivery terms and conditions, I was to get my product in 2 - 8 days. Delivery was meant to be in Enugu.
I did not hear from Jumia.com.ng after the order number was verified. I started...
Monday, 9 December 2013
3 STEPS TO TAKING CUSTOMER SERVICE FROM AVERAGE TO LEGENDARY
It was my first week on the job at Phone.com, things are going smooth until I get a call from a rather frustrated customer. Apparently she had called in for the past 3 weeks, trying to order an adapter from us that allows you to use a traditional home phone. This usually goes great, that is, as long as you can get it shipped to you in the first place. For whatever reason, Fedex thought this customer either lived on the moon, or just didn’t...
Thursday, 5 December 2013
CUSTOMER FIRST:LOYALITY THROUGH SERVICE RECOVERY
5Leonard L. Berry and A. Parasuraman put it beautifully. In their classic, Marketing Services: Competing Through Quality, they describe superior service recovery as “doing the service very right the second time.” In the simplest of terms, service recovery is the act of making things right for the customer whenever a service failure is occurs.
Should we aim at 100 percent accuracy in service delivery? Absolutely. Can we always achieve it? Maybe not. Do customers expect us to do it right at all times? They...
Monday, 2 December 2013
ETISALAT REACTS TO JULIUS AGWU'S #100M LAWSUIT
Telecoms giant ,Etisalat has reacted to Julius Agwu’s seven-day ultimatum that it should compensate him with the sum of N100 million or risk legal action over “alleged unlawful and unjustified blocking and/or swapping” of his Etisalat GSM phone number 08189555555.
In an email sent to PM News, Etisalat’s Public Relations Manager, Chineze Amanfo, stated that contrary to reports making the rounds, a SIM swap was performed on the said line after...
CUSTOMERS PROTEST ARIK AIR FREQUENT FLIGHT DELAY
Some passengers of Arik Air on Saturday protested treatment suffered in the hands of Nigeria’s biggest domestic airline.
The passengers at the Magaret Ekpo International Airport in Calabar, the Cross River State capital, had their flight delayed by almost four hours.
ccurrence was becoming a norm, saying the Lagos flight W3 504 scheduled for 1300hrs was delayed till 1630hrs.
“I cannot believe this and I may sue them. I have a function in...
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