NCC GIVES 7 COMMANDMENTS TO MTN,GLOBACOM AND AIRTEL

The Nigerian Communications Commission, NCC, Monday, gave three Nigeria operators, MTN Nigeria, Globacom and Airtel Nigeria, seven strict instructions that must not be violated following their detoriating network quality since January 2014. The seven laws followed a sledge hammer of N647 million sanctions which must be met before March 7, 2014. The fine according to the commission’s Head, Media and Public Relations, Mr Reuben Muoka was specifically...

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ETISALAT NIGERIA LAUNCHES GOLD SERIES EXPERIENCE CENTRE

Etisalat Nigeria has taken customer experience to a different level with the launch of the first ‘Gold Series’ experience centre situated at 43 Adeola Odeku Street, Victoria Island. The new state of the art gold series experience centres are targeted at their esteemed customers and will provide an environment that encourages customers to explore and immerse themselves in the essence of the Etisalat brand. Speaking at the unveiling of the centre...

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START UP TECHNOLOGY TRENDS TO LOOK OUT FOR IN 2014

Every year, hundreds of new tech startups form to ride trends, create new ones and ultimately captivate the public with stunning momentum in hardware and fantastic new applications. Dozens of those companies rise to the top, shaping the direction of new generations of startup tech companies to come. This year, it seems, will be no exception to that movement. No doubt, entrepreneurs all over the country (and all over the world) are working to...

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GOOGLE UNVEILS SMARTPHONES WITH 3D SENSORS

Google has unveiled a prototype smartphone with “customised hardware and software” that enables it to create 3D maps of a user’s surroundings. The device’s sensors allow it make over 250,000 3D measurements every second and update its position in real-time. Google said potential applications may include indoor mapping, helping the visually-impaired navigate unfamiliar indoor places unassisted and gaming. It has offered 200 prototypes to...

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CBN GIVES BANKS 18MONTHS FOR CUSTOMER'S BIOMETRIC REGISTRATION

The Central Bank of Nigeria (CBN) has given all banks 18 months to begin and conclude the biometric reg¬istration of all customers across the country. The apex bank weekend launched the Bank Verifi¬cation Number (BVN) for biometrics identification of customers in the financial industry aimed at revolu¬tionising the payment sys¬tem in the country. Biometrics uses one’s physical characteristics such as iris, finger print, voice or veins that ensure your real self. Biometrics are electronic verification tools for on¬line and mobile banking that...

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5 WAYS TO MANAGE CUSTOMERS

Finding new customers is good, but keeping old ones is just as important. Always strive to maintain good relationships with customers who supply profits. The key is to build a collection of loyal buyers who will encourage referrals and find effective ways to manage your customer base. Here are 5 tips to help you manage customers for long-term success. 1. Spend More Time With Customers Spend more time talking directly to customers about...

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THE KEY TO BRAND DIFFERENTIATION

Accord­ing to O’Boyle, “You have to add more to the rela­tion­ship there. B2B in par­tic­u­lar, has a mani­a­cal focus on the fea­tures, prod­ucts, and deliv­ery mech­a­nism but some­times fails to rec­og­nize the strength of the rela­tion­ship that they need to build.” Fully engaged cus­tomers, accord­ing to Gallup’s def­i­n­i­tion are those who “are strongly emo­tion­ally attached and atti­tu­di­nally loyal. They’ll go out of their way...

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THE SECRET TO DELIGHTING CUSTOMERS

What motivates employees to go above and beyond the call of duty to provide a great customer experience? Disney tells a story about a little girl visiting a theme park who dropped her favorite doll over a fence. When staff retrieved the doll, she was covered in mud, so they made her a new outfit, gave her a bath and a hairdo, and even took photos of her with other Disney dolls before reuniting her with her owner that evening. The girl’s mother...

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ARE THERE GAPS IN YOUR CUSTOMER JOURNEY?

Great customer experience improves customer loyalty, customer referrals, the desire to purchase again and even stock price. . So how can you achieve all these benefits?  How can you succeed in the age of the customer?  You have to think about the interactions that you are having with your customer as a complete end-end journey. I know a lot of readers are from many different industries. Some of you might call your customers...

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GTB WHERE IS MY MONEY?

I received a mail from an aggrieved reader and a customer of GTB (Adeone Adeola),hope GTB responds to this: I was in Dubai for a conference in March 2013.At the expiration of my stay on Sunday 17th March, 2013, I needed some cash to settle my hotel bills and other incidentals, I went to one of the ATM belonging to the commercial bank of Dubai near the hotel I was staying, to withdraw 1,200AED (N54, 000).At the first attempt, the transaction...

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A CUSTOMER'S BILL OF RIGHT

Each and every one of us is a cus­tomer. We put gas in our cars, eat at restau­rants, and reg­u­larly make pur­chases at a vari­ety of stores. As cus­tomers, we all have expec­ta­tions for how we ought to be treated. It goes with­out say­ing, then, that the cus­tomers of your orga­ni­za­tion are no different. You've prob­a­bly heard the say­ing, “Do unto oth­ers as you would have them do unto you.” Well, this is a great rule in life, espe­cially...

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NOKIA LAUNCHES ASHA ICED RANGE PHONES IN NIGERIA

The manufacturers of Nokia phone products have made another debut with the launch of Asha 500, 502 and 503 devices in the Nigerian market. The device which was launched in Abuja, Benin Port Harcourt and Lagos state has features of a unique innovative layered that is design to achieve dual shot Nokia technique. Speaking at the launch, the Head of Marketing, Nokia West and Central Africa, Miss Deborah Shepard, explained that the new phone would...

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CUSTOMER LOYALTY SHOULD NOT HAVE AN EXPIRATION DATE

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. No matter how we try to dazzle, the golden rule of presenting the best product and doing it right, continues to successfully align our future for growth and success. The ultimate satisfaction for customers is receiving the best...

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