The Central Bank of Nigeria (CBN) has introduced electronic referencing to quicken process of opening bank accounts.
To open current accounts with banks, prospective bank customers are required to provide two referees. This referees must have current account with either that bank or any other bank. Where the references provided are customers of another bank, the bank will have to send the names of the reference to their banks for confirmation before completing the account opening process. This is usually done by sending the account opening forms...
Monday, 31 March 2014
ZENITH BANK NAMES NEW CEO
Executive director Olisamedua Amangbo, who has been with the bank for more than 21 years, will become CEO with effect from June 11, Zenith said in a Nigerian Stock Exchange filing.
Outgoing Zenith chief Godwin Emefiele was appointed last month to replace suspended central bank governor Lamido Sanusi. His appointment was confirmed by Nigeria’s senate last week.urrent head was confirmed as the next governor of the Central Bank of Nigeria (CBN).
Will...
Monday, 24 March 2014
TELECOM SERVICE FACES ATTACK ON POOR SERVICE
The consumers’ day, marked globally last weekend with focus on ‘Fix our phone right’ provided consumers in Lagos the opportunity to engage telecom operators on a number of issues they consider intolerable in the telecom service in Nigeria.
Some of the large crowd of consumers present at the forum in Lagos with modified title ‘Value for money in telecoms services’ principally complained about charges they are subjected to for services they don’t...
Thursday, 20 March 2014
WRONG GTB ACCOUNT CREDITED BY TELLER
I got this mail from a reader and I hope GTB will respond to it:
A friend of mine wanted to use my account to pay her school fees online,on the 14-03-2014,which I gave her my account number. She mistakenly wrote a wrong account number on the teller, substituting the 8 for 3 in the wrong account.Later, I didn't receive any alert on my phone indicating she has paid the money, because she was calling me constantly to confirm if I have received an...
RICHARD BRANSON REVEALS HIS CUSTOMER SERVICE SECRETS
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This is a must watching video coming from the Guru himself Richard Branson.
In this video,he highlighted seven valuable customer service lessons he has lear...
ECOBANK COMMENCES ATM MONEY TRANSFER SERVICE
Ecobank Transnational Incorporated (ETI) yesterday disclosed that its customers in Nigeria can now conduct Western Union Account Based Money Transfer (ABMT) services using any Ecobank Automated Teller Machines (ATMs).
The partnership with Western Union, according to the pan-African bank, will enable its customers have access to the global money transfer company’s services using their Ecobank debit card in addition to its already existing internet...
Wednesday, 19 March 2014
THINGS YOU SHOULD NEVER DO TO A CUSTOMER
Never Beep (Flash): It is so pathetic how so many people haven’t still realized how cheap and childish it is to “flash’ someone’s phone. Most especially a supposed prospects who you are expecting to give you some business contacts.
What so many people refuse to understand is that ‘flashing” as it is being called in this part of the world makes you look poor and unserious
• Always Be On-Time: How sad it is to know people never keep...
Tuesday, 18 March 2014
THE MOST DANGEROUS TIME FOR LOSING CUSTOMERS
There’s usually a brief honeymoon period after you gain a new customer. Expectations are high for both you and the customer.
The honeymoon period is the most dangerous time in a new account relationship. When new accounts run aground, it’s not the problems that trip you up as much as their timing.
Studies show that customers expect bumps in the road at the beginning of a relationship, followed by steady improvement.
Progress slows
But...
DEAD BANKS AND LIVING DEPOSIT
If you are a depositor in any of the 48 banks that collapsed between 1994 and 2006, and you have not collected your money, you can still recover some or all your money. You can recover the part of your money covered by the insurance provided by Nigeria Deposit Insurance Corporation (NDIC).
That portion of bank deposits insured by the Corporation is called ‘maximum insured deposit’. It used to be N50,000, and later N100,000. Now it is N500,000...
Thursday, 13 March 2014
MTN BUSINESS TIPS ON YOUR PHONE
Are you an SME or Individual running your own business? Or you about to start your own business? MTN Business, the business arm of MTN Nigeria has a service specifically designed for you. You can get business tips ranging from information on starting up a business, running a business effectively, government regulations as it affects businesses, business education, possible challenges encountered in business, and general best practices. Text...
ECOBANK GETS NEW CEO
Ecobank Transnational Incorporated on Tuesday announced the departure of Group CEO, Thierry Tanoh, with effect from March 12.
He will also cease to be a director of the bank from same date.
Mr. Tanoh joined the Ecobank Group as CEO designate in July 2012 and commenced his executive role in October 2012 prior to being appointed Group CEO in January 2013.
He will be replaced by Albert Essien, currently Deputy CEO/ Group Executive...
Tuesday, 11 March 2014
NIGERIA IMPORTED #2.7BN WORTH OF FAKE PHONES IN 2013
About one million fake phones valued at N2.7 billion were imported into Nigeria in 2013, the Federal Government has disclosed even as it also lamented the poor quality of service delivery by telecommunications operators in the country.Minister of Communication and Technology, Mrs. Omobola Johnson, revealed this yesterday at the Consumer Roundtable on Phone Rights organised by the Consumer Protection Council (CPC) to commemorate the 2014 World...
MASTER CARD ENTERS SEVEN NEW MARKETS IN AFRICA
MasterCard has announced its expansion into seven new markets across Central and West Africa, increasing its acceptance footprint across the continent and securing a number of strategic agreements.
The addition of Chad, Central African Republic, Guinea-Bissau, Liberia, Sierra Leone, Rwanda and The Gambia to the MasterCard network extends the company’s presence to 48 of the 55 markets that make up the continent.
“Africa’s ongoing economic development,...
Monday, 10 March 2014
5 WAYS TO DEAL WITH CUSTOMER'S COMPLAINTS THROUGH SOCIAL MEDIA
1. Set up alerts
One of the perks of social media is the ability to monitor what is being said about your business online. Just by setting up a Google alert you can follow just about anything that is being said and thus look for any indications of unhappy customers. Speed of response is essential and social media can be very helpful in this regard.
2. Find out what you’re dealing with
How big is the issue? Are there multiple posts...
AN ANGRY CUSTOMER-AYODEJI ROTINWA
Customer service in Lagos, Nigeria is basically non-existent. Not a single week passes in which I do not have something to complain about. Anyone who knows me or follows me on Twitter would have come upon my rant sessions. I have had it and will perhaps continue to. There are a few things, however, I’d like service providers to realise. They probably won’t. Oh well. I tried. I shall rant still.
A Smile Will Open The Door To A Person’s WalletI...
Friday, 7 March 2014
SOCIAL NETWORKING ABUSE AT WORKPLACE
Social networking is a positive way to stay connected to family, friends and corporate organisations, but when it gets in the way of daily living, then it can hurt your career.
Social networking sites such as Facebook and MySpace can be great for making friends, but they also pose a hazard in the workplace.
Spending more than an hour on a social networking site, other than for work purposes, and realising you don’t know how much time...
UAC INTRODUCES GALA TINKIES
UAC Foods Limited, a joint venture between UAC of Nigeria Plc (a leading conglomerate in Nigeria) and Tiger Brands Limited (a leading South African food giant) has launched Gala Tinkies, as a new product line extension.
Speaking at the stakeholders’ launch held recently in Lagos, the Managing Director of UAC Foods Limited, Tawanda Mushuku explained that the new Gala Tinkies roll is one of the positive results of the strategic...
Wednesday, 5 March 2014
3 KEY AREAS FOR BANKS TO PROVIDE BETTER CUSTOMER SERVICE EXPERIENCE
Banks are falling short on important aspects of the customer experience and are increasingly vulnerable to competition from new banking providers, according to the 2014 Global Consumer Banking Survey compiled by Ernst & Young. According to the survey: 52% of consumers have opened or closed at least one banking product in the past year and 40% plan to do so in the next 12 months Of the 60% of respondents not planning to close or move their...
CBN APPROVES CLOSURE OF 83 MICRO BANKS
The Central Bank of Nigeria (CBN) has approved the liquidation of 83 micro-finance banks, Alhaji Umaru Ibrahim, the Managing Director, Nigeria Deposit Insurance Corporation (NDIC), said on Tuesday in Abuja.
Ibrahim, who made the disclosure when he appeared before the Senate Committee on Banking and Currency to defend NDIC’s 2014 budget, said the licences of the 83 banks had been revoked by CBN.
He...
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