SEVEN HABITS OF HAPPY CUSTOMER SERVICE MANAGERS

Everyone knows that when managers focus on great customer service the result is not only increased profits but also leads to greater job satisfaction. Understanding customers’ problems and forging strong relationships helps to provide customers with the best possible service and will ultimately bring more enjoyment to your work. A recent study released by J.D Power showed that in general, individuals are happier when they are successful...

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ROLE OF A CHIEF CUSTOMER OFFICER

A Chief Cus­tomer Offi­cer rep­re­sents the cus­tomer in the board­room and actively man­ages cus­tomer engage­ment poli­cies and pro­ce­dures across the orga­ni­za­tion. CCO’s embrace cus­tomer advo­cacy and strive to strengthen cus­tomers’ emo­tional con­nec­tions to the brand using tar­geted ad cam­paigns and new ser­vice chan­nels. The key role of a Chief Cus­tomer Offi­cer is to learn what cus­tomers value about the com­pany and how cus­tomers...

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ETISALAT HOSTS CUSTOMERS AND CELEBRITIES TO THE SCREENING OF HALF OF A YELLOW SUN

According to acting Chief Executive Officer of Etisalat Nigeria, Matthew Willsher “Etisalat is pleased to be identified with this unique work of art that places Nigeria proudly on the world map and promotes the country’s movie industry. At Etisalat, we believe in pushing boundaries and expanding the frontiers in our product and service delivery to our customers. This movie with its stellar cast, all round quality in production and poignant...

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5 WAYS TO KEEP CUSTOMERS NUMBER ONE

Whether your small business is well established or in startup mode, one of the biggest challenges faced by many business owners is keeping customers as the top priority. This can be a real struggle with so many aspects of business ownership placing demands on your time and attention. However, the quality of your customer experience is arguably the most important aspect of your entire operation. Here are five powerful ways to help you stay...

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UNDERSTANDING CONSUMERS BEHAVIOUR FOR INCREASED PATRONAGE

A clear knowledge of the preferences of clients is required to make a company’s product attractive enough for the clients and, consequently, enable the business to be profitable. The role of a marketer is to find out the needs and wants of consumers through research because they are the reason why the business exists. Their request will determine the kinds and quantities of products and services offered in the market.  Market research In...

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ARIK AIR FIXES APRIL 17 DEADLINE FOR EXPLANATION ON "FLIGHT FROM HELL"

The Consumer Protection Council (CPC) has fixed April 17 as deadline for explanation from Arik Airline on the alleged inhuman treatment of passengers on its delayed New York bound flight WT3107. The CPC Director General, Mrs Dupe Atoki, disclosed the deadline in an interview with the News Agency of Nigeria (NAN) on Tuesday in Abuja. She said that the flight billed for March 31 was delayed for about one hour and 30 minutes. The Airline was...

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NESTLE UNVEILS NEW TASTE OF MAGGI CHICKEN

Consumers can now experience the new taste and packaging of their favourite chicken seasoning in style as Nestlé Nigeria plc rolls out new look and taste of the new Maggi chicken cube to retailers and consumers across Lagos metropolis. The re-branding is in anticipation of consumer need and in response to rising demands for a rich, tasty chicken seasoning. The new product is part of ongoing effort to constantly improve Nestlé products and make...

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WHICH BANK OFFERS THE BEST CUSTOMER SERVICE?

I've been to some banks where I got a good service and for them I'll give a thumbs up. I've also being to some banks, albeit, on on a wakapass mission but what I got was a bad service. Truth is, some Nigerian banks truly offer a good csutomer service and they do it much better than others. Which are your best Nigerian banks in terms of customer service? Good customer service is what every right thinking bank customer would prefer from their...

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BUILDING CUSTOMER LOYALTY THE HARD WAY

 If you want to build customer loyalty, start by making a decision: Are you willing to put the customer at the center of everything you do: at the center of your company or department, your daily routines, the way you hire, the way you design your webforms? Don’t say “yes” too automatically. Putting the customer at the center is a more complicated, subtle, and arduous adventure than it sounds. But it’s worth it: At every great company I consult for,...

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MY THOUGHTS ON THE ARIK AIR DEBACLE-BANKY W

Recently, footage from a camera phone has surfaced online about the dire circumstances that passengers suffered prior to take-off, on board an Arik Air flight from Lagos to New York; I was one of the passengers. For anyone who has not seen the footage, it’s available on YouTube and various News websites and blogs. However, for purposes of this write-up, I will recount what happened. The flight was scheduled to take off at about 11:50pm...

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FORBES RELEASES BEST GUIDE ON OFFERING GOOD CUSTSOMER SERVIC ON SOCIAL MEDIA

According to Forbes,customers are still likely to ask questions, share success stories, or file complaints on your social media channels. Whether it’s Twitter, Facebook, Instagram, Google Plus, or Pinterest, consumers are interacting more and more frequently with brands via social media. Even if your marketing team and your customer service team don’t currently overlap, incorporating customer service best practices into your...

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IS YOUR CUSTOMER SERVICE SOCIAL?

The customer service of any company is there to assist and advice people who buy, use or intend to use a product or service. The customer service is the first contact of most intending clients. This contact captures a prospective customer who is asking all the questions. Good customer service involves developing bonds with clients, hopefully, leading to long-term relationships. However, it is not easy to achieve good customer service. It takes...

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