19 SIGNS THAT YOUR CUSTOMERS ARE NOT INTO YOU

Have you ever wondered, where did all the customers go?Gosh, let's hope not! But stick with me here. Do you constantly scratch your head about lost customers, wondering where they went and why? Is acquiring new customers becoming a challenge?I thought I'd have a little fun - along with a lot of seriousness - and list some signs that you might watch for ahead of time to figure out when customers (existing or prospective) just aren't that into you...

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5 TELEPHONE ETIQUETTE TIPS TO ANGRY CUSTOMERS

Tele­phone eti­quette tip #1: Avoid “I don’t know” It’s com­mon for cus­tomers to ask ques­tions that the rep doesn’t have an answer for, but instead of say­ing “I don’t know,” guide your reps to frame the response pos­i­tively. A great alter­na­tive response would be: “That’s a great ques­tion. I’ll find out for you.” Instead of frus­trat­ing the cus­tomer and pre­sent­ing a dead-end sit­u­a­tion, the rep instead turns the...

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CUSTOMER SUPPORT IS MORE THAN SAYING AM SORRY

Your company cannot operate successfully if the support and product teams are communicating through a string and a pair of cups. When support is left to operate as an island, reps will only ever learn to parrot "I'm sorry." Well, “I'm sorry” to break it to you, but that’s a miserable support strategy. Apologies are necessary when dealing with angry customers, but if there isn’t a system in place to learn from this feedback, you're just putting...

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AT & T AND TIME WARNER COMPANY RANKED IN WORST CUSTOMER SURVEY

Pay TV, Internet and wireless service providers aren’t exactly America’s most beloved business categories. In fact, customers seem to love complaining about them constantly, and T-Mobile has found tremendous success by separating its practices from those of its rivals and portraying itself as the “Uncarrier.” Part of the reason people dislike wireless carriers and ISPs so much may be the difficulties they often experience when dealing with their...

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IMPROVING CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES-MUST WATCH

Learn more on how to improve customer service most especially for people suffering with disabilities <\ifram...

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CUSTOMERS ARE BUSINESS

A business cannot survive without effectively managing it's customers It is simple—customers are business. The equation is more personal if stated, Your Customers = Your Business. Since customers sustain business, then taking action on customer input will create more activities that can enhance the customer's perceived value of your efforts. The math is simple. More Customers = More Business. Absolute sales dollar volume and profits are the...

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LESSONS FROM PORSCHE CUSTOMER SERVICE FAIL

Here's what happens when a luxury-goods company ignores a customer's valid and stunning complaints. One million YouTube views later, Porsche is dealing with much more than Nick Murray's lemon.If I asked, "Which luxury-car company most recently extinguished a big engine-fire problem?" you would probably say Tesla. You would be wrong. Check out a report on Porsche's customer service lessons as written by Inc.com: Last month, Porsche reportedly issued...

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SYNERGY 360 LIMITED INTRODUCES NIGERIA'S 1ST LOYALTY MANAGEMENT PORTAL

The world of loyalty management in Nigeria is about to change as Synergy 360 Limited, a Nigerian loyalty solution provider launches it's first-in-kind loyalty management portal for Nigerian businesses. The unique solution is to be customized to the specific needs of clients depending on the industry and environment they operate. It uses a combination of coupons, gift cards, vouchers, points, etc; digitized the processes and makes them mobile...

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EXCEPTIONAL CUSTOMER SERVICE TIPS BY MOM

Now that we’re adults, most of us are ready to admit that the advice our mom gave us was actually pretty good. “Eat your vegetables. Wear a coat when it’s 30-degrees outside. Just because you can do something, doesn’t mean you should. Stop frowning, you’ll get wrinkles.” It all actually makes sense now. Many successes in life have been and continue to be built from the best advice mom gave us. For example, Virgin Group founder Richard...

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HERITAGE BANK LAUNCHES UNIQUE MASTER CARD

Heritage Bank Nigeria plc has launched a uniquely designed transparent Mastercard as a way of entrenching its innovative banking service delivery across different spectrum of the Nigerian economy. Heritage Bank’s new transparent Mastercard, described as ‘The Window’ for its numerous customers, is a product of the bank’s electronic banking research designed to be physically transparent in appearance as well as reflecting transparency in transactional...

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UNILAG STUDENT TACKLES NIPOST OVER MISSING DIAMOND RING

Have you ever used the Nigerian postal service NIPOST? Please if you have,share with us your experience after reading this story culled from the Punch newspaper: An undergraduate student of the University of Lagos, Olayemi Victoria, has accused the Nigeria Postal Service of taking her engagement diamond ring sent by her fiancé from the United States of America. Victoria, who is a final year student of the Department of Botany, said she...

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SAMSUNG LAUNCHES LATEST DESIGN TV,AIRCONDITIONER IN NIGERIAN MARKET

Two weeks after launching Galaxy S5, latest design in the smartphone market, Samsung, the South Korean multinational conglomerate electronics company, has introduced Triangle design air conditioner and Curved Ultra high definition TV into the Nigerian market. Displaying strength in the electronics market, the investment in the Nigerian market by the innovative electronics company demonstrates confidence in the Nigerian economy with largest...

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