Ensuring quality customer service Online

Put yourself in the customers’ place. in ways that mystery shoppers can help you identify issues in your face-to-face sales experience, taking yourself through the full process online can reveal any gaps or problems with your ecommerce programs.

Monday, 6 October 2014

10 IDEAS TO SAYING YES TO EXCELLENCE THIS CUSTOMER SERVICE WEEK

Every year, the first week of October is International Customer Service Week. Are you doing anything special?  Here are ten customer and employee focused ideas (and there are a lot more) that you can do during this very important week. 1. Call your best customers, just to say, “Hello and thank them for their business.”  (Or maybe all of your customers) 2. Call customers who haven’t bought from you in over a year. 3. Have...

CELEBRATING CUSTOMER SERVICE WEEK 2014: SAY YES TO EXCELLENCE

Welcome to the Customer Service Week 2014! This is an annual event celebrated in the first full week in October in a number of countries including Nigeria. It's a time to beam the spotlight on customer service issues and appreciate those who serve customers. Ever since the International Customer Service Association (ICSA) came up with the idea of a customer service week, the celebration has gained acceptance across the globe. In 1992, the US Congress...