HERTZ FLEET MANAGEMENT DEEPENS CUSTOMER SERVICE EXPERIENCE

The Hertz fleet management, a unit under C&I Leasing plc in a bid to enhance its customer delivery services and in celebration of its customers week will provide a weekend free chauffeur driven car service to two clients who emerged winners at the 2013 Edition of customer service week in Lagos. Ayodele Babatunde, country manager, Hertz fleet management said the idea behind the customer week which is in its third year was part of the company’s efforts to reward clients for their loyalty and patronage and get customers’ feedback on how to better improve their unique service product to clients who are in need of specific transportation services. Babatunde further said the annual event is intended to put the customers in the front burner in the service provision discourse and assist the company provide customer focused services so they get value for their money. He noted that Hertz is currently represented in over 155 countries, operating a fleet of over 550,000 vehicles from 6,300 locations adding that the decision to expand into Nigeria re-affirms its avowed intent to operate globally in all major markets with reputable partners. Queeneth Wodu, head of marketing and customer relations of the company disclosed that the customers’ week is a period set aside annually to focus and concentrate on customers, celebrate them and appreciate them adding that it is also provide an opportunity to look after their welfare. According to her, “The whole idea is to get a perception of the way the customers see the services we render. Our plan is to make sure that we can render around 90 percent of the services to meet customer satisfaction” “Customer satisfaction gives us the edge in this whole business. Where we have created a niche for ourselves is to settle out each customer and know how they will prefer to be serviced. We tailor our services to the needs of the customers” she said.