Friday 16 August 2013

WHAT IS CUSTOMER LOYALTY?

Customer loyality is all about attracting the right customers,getting them to buy ,buy often,buy in larger quantites and even bring you more customers.However,that focus is not how you build customer loyalty.You build customer loyalty by:

Giving your clients/customers the best of good customer service
Keeping in touch with customers regularly and professionally
Treating your team well so they can treat your customers well
Showing that you care and remembering what they like and don't like
You build it by rewarding them for chosing you over your competitors
By treating people how they want to be treated

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