According to Wikipedia, Customer service is the service provided to customers before ,during and after purchase of goods and services.
Good customer service provides an experience that meets customers expectations.
The customer service culture prevalent in Nigeria is appalling. From the public sector to the private sector, one only needs to see how apparent the disdain is for the very customers each sector is supposed to serve.
The attitude to customer satisfaction is totally non existent and provision of services to customers is conducted in such a way as to think a favour is being bestowed on customer.
Is the customer king in Nigeria?
Please share with us your opinions and true life experiences on this topic as comments on this page.
It all depends on the sector u are dealing with and the companies involved.
ReplyDeleteAs for me if I don't get good customer satisfaction,I dont go back a second time.