5 REASONS TO CELEBRATE CUSTOMER SERVICE WEEK

The Customer Service Week (CSW) is here! You probably know that the first full week in October is celebrated as the Customer Service Week in a number of countries. It's a time to beam the spotlight on customer service issues and appreciate those who serve customers. Ever since the International Customer Service Association (ICSA) came up with the idea of a customer service week, the celebration has gained acceptance across the globe. In 1992, the US Congress formally recognized it as a national celebration.

I am not aware the customer service week has gained any form of official recognition in our country. But that doesn't matter much. What matters is that there is a dire need to focus on customers and the quality of service we render to them. Just as in most things, we have much to complain about, as far as service in our country is concerned.

Here are five reasons on why you should celebrate Customer Service Week:

It is an international event devoted to recognising the importance of customer service.
To reward frontline staff for the important work they do.
To raise company awareness of the importance of customer service.

To thank other departments for their support
To remind customers of your commitment to customer satisfaction.v>