Everyone knows that when managers focus on great customer service the result is not only increased profits but also leads to greater job satisfaction. Understanding customers’ problems and forging strong relationships helps to provide customers with the best possible service and will ultimately bring more enjoyment to your work.
A recent study released by J.D Power showed that in general, individuals are happier when they are successful and as a customer service manager, success is measured by the relationships they develop with their customers. All that is required is a genuine understanding of what it means to deliver great customer service. To help boost your satisfaction in the workplace take a look at our seven habits of incredibly happy customer service managers.
#1 Happy Managers Empower Those Around Them
Rather than micro-manage and try to solve every problem alone, why not share the work with your team members? Empowering team members to make decisions energizes the work place. Let your staff take part in resolving problems, and creating new service strategies will result in happier workers and better customer service.
#2 Happy Managers are Proactive
Often, great customer service and job satisfaction means solving problems before they emerge, and one of the best ways to prevent customer service issues is to give team members more training. It is proven that organizations that provide extensive training programs to their staff have a huge advantage over those who offer limited training. A Gartner study revealed that relevant training with persistent follow-up specific to their tasks results in accelerated productivity and efficiency within the workplace. More training prevents customer problems, lowers staff turnover rates and results in better company-wide performance.
#3 Happy Managers Assume that Their Customers are Well Intentioned
No one can read minds, and often, customer service team members don’t always consider the why behind customer actions. Simply assuming customers are out to just take advantage of your company only adds extra misery to your job, while assuming your customers are well intentioned leaves room for more creative solutions to client issues.
#4 Happy Managers Turn Setbacks Into Solutions
As Bill Gates once said, “Your most unhappy customers the greatest source of learning,” so don’t let pride stand between your team and a great opportunity to improve service. No one likes an unhappy customer but they can tell you more about how to improve service than anyone else. Client problems teaches you to become a great listener, and do not keep looking for excuses but look for solutions. It will benefit both client and company.
#5 Happy Managers Try to Give to Everyone They Meet
Giving just doesn’t mean service to a customer or a bonus on a staff member’s paycheck. Giving means a smile or words of encouragement or a gesture of politeness, or even simply friendly eye contact. It will help give your customers peace of mind as well as boost morale on the job
#6 Happy Managers Strive to Go the Extra Mile
While quality service should be standard, sticking to a routine could become stale and uninspiring. Why think outside the box and try and go that extra mile for your client. It could be sharing beneficial information or offering a contact that might help them in a different area of business. In today’s world a small amount of time making the client feel good can quickly deliver much more in terms of brand awareness and advocacy. Going that extra mile for clients is a powerful way of letting them know they are valued.
#7 Happy Managers Listen and Learn
Great managers never lose the passion that got them where they are today. They thrive because they care about each individual client. Remember it is the customers who pay the bills and not the employer so pay close attention to every customer you have. Learn about your customers’ lives, how they use your products and make them feel like they are a part of the organization. As Gartner analyst Michael Maoz states, “Customer service and support are the central opportunity for an enterprise to demonstrate ethical behavior”. Demonstrate you’re appreciation by listening attentively. Today’s small customers could be tomorrow’s biggest accounts.
Written by Amy Clark
0 comments:
Post a Comment